Shipping policy
SHIPPING POLICY
At Southerly Club, we aim to process and dispatch all orders as quickly and carefully as possible. Please review the information below before placing your order.
ORDER PROCESSING AND DISPATCH
Southerly Club pieces are made to order. Confirmed processing and dispatch timeframes will be published here and on each product page before Capsule 001 goes on sale.
Orders placed on weekends or public holidays are processed on the next business day.
During launches and peak periods, processing may take longer.
SHIPPING LOCATIONS
We currently ship to customers within Australia.
If international shipping becomes available in the future, shipping options, costs, and delivery estimates will be shown at checkout.
SHIPPING RATES
Shipping costs are calculated at checkout based on your delivery location and the shipping option selected.
Any available free shipping offers will be clearly displayed on our website or at checkout.
ESTIMATED DELIVERY TIMES
Delivery estimates are shown at checkout and vary by location and carrier. These timeframes are estimates only and are not guaranteed.
ORDER TRACKING
Once your order has been shipped, you may receive a shipping confirmation email with tracking details, where available.
Please allow up to 24–48 hours for tracking information to update after dispatch.
INCORRECT SHIPPING DETAILS
Customers are responsible for ensuring that all shipping details are entered correctly at checkout.
Southerly Club is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible at southerlyclub.au@gmail.com.
DELAYS, LOST, OR DAMAGED PARCELS
Once an order has been handed to the shipping carrier, delivery times and handling are managed by the carrier.
If your parcel is delayed, lost, or arrives damaged, please contact us at southerlyclub.au@gmail.com and we will do our best to assist you with the next steps.
Southerly Club is not responsible for shipping delays caused by the carrier, weather events, incorrect addresses, customs delays, public holidays, or circumstances outside our control.
CONTACT
If you have any questions about shipping or your order, please contact us at:
Southerly Club
Email: southerlyclub.au@gmail.com
Website: southerlyclub.com